Creator Camp Privacy Policy

Creator Camp Support & Help Center

Last Updated: July 11, 2026

🚀 Getting Started

Welcome to Creator Camp! This guide will help you get the most out of your experience connecting with fellow creators, photographers, and outdoor enthusiasts.

First Steps:

Download the app from the App Store
Log In using the temporary credentials
Complete your profile with photos, bio, and social links
Explore the community and discover fellow creators

Want to be featured as a creator? If you’re a photographer, videographer, or outdoor enthusiast who wants to be added to the Creator Camp community, send an email to: singlecogsoftware@gmail.com

📱 App Features & How to Use

Creating Your Profile:

Profile Photo: Upload a clear, professional photo of yourself
Bio Section: Share your creative journey, specialties, and interests
Social Links: Add your Instagram, YouTube, website, and other platforms
Specialties: Select your creative areas (photography, videography, outdoor activities, etc.)

Discovering Creators:

Browse the Creators tab to see all community members
Use filters to find creators by specialty or location - upcoming feature
View detailed profiles to learn about fellow creators
Save favorite creators for easy access - upcoming feature

Connecting with Others:

Send direct messages to creators you’d like to connect with - upcoming feature
Participate in camp challenges by submitting an entry and voting on your favorites (see below)
Share your work and get feedback from peers - upcoming feature
Build your professional network within the Creator Camp community

Challenges and Entries:

Browse challenges from the Challenges tab to see what’s running, what’s coming up, and past results
View entries: Tap Entries on any challenge to see what everyone has submitted. Entries are public — anyone using the app can view them, including visitors who are not signed in
Submit an entry: Open the challenge’s Entries screen and tap Submit entry. Choose one photo or one video (up to 3 minutes), add an optional caption, and confirm the content agreement
When your entry appears: Photos go live straight away and are checked automatically. Videos are posted after an admin reviews them — yours shows as “Awaiting review” and is visible only to you and your teammates until it is approved
Submission window: Entries are accepted from the moment a challenge starts until it ends. Once a challenge is over, submissions close — voting happens afterward
One entry per challenge: Submitting again replaces your previous entry. Creators on a team share a single entry, and either teammate can replace or remove it
Videos are compressed to 1080p on your device before uploading so they play smoothly for everyone; large files can take a few minutes to prepare. Keep the app open until the upload finishes, and use Wi-Fi when you can
Reporting an entry: Use the flag icon while viewing an entry, or long-press it in the grid. Signed-in users can report in the app; if you are browsing without an account, you will be given an option to report by email

Location Features (Opt-in):

Venue tracking is completely optional and disabled by default
When enabled, location sharing is limited to defined camp boundaries only
When enabled, only other authenticated, logged in users such as creators, directors or counselors can view your location. The general public (unathenticated users) cannot see your location.
The app only asks for “While Using the App” location access, never “Always” — but once enabled, updates continue briefly in the background or with your screen locked so your position stays current
Your location is never shared with other users or third parties
Easy to disable at any time through app settings

🔧 Common Issues & Solutions

App Won’t Open:

Restart your device and try again
Check for updates in the App Store
Ensure stable internet connection
Contact support if the issue persists

Can’t Log In:

Verify your email address is correct
Check your internet connection
Try resetting your password using the “Forgot Password” option
Ensure you’re using the correct email associated with your account

Notifications Not Working:

Check device settings for Creator Camp notifications
Verify notification permissions in the app
Restart the app after granting permissions
Check your device’s Do Not Disturb settings

Profile Not Saving:

Ensure all required fields are completed
Check your internet connection
Try closing and reopening the app
Contact support if changes still won’t save

Location Features Issues:

Location services must be enabled on your device
Grant location permissions when prompted
Ensure you’re within camp boundaries for venue-specific features
Check that location tracking is enabled in app settings

📋 App Permissions Explained

Camera Access:

Used for: Uploading profile photos, feature images and creator specific content
When: Only when you choose to take or select a photo
Privacy: Photos are stored securely and never shared without permission

Photo Library Access:

Used for: Selecting existing photos for your profile or creator specific content, and choosing the photo or video you submit as a challenge entry
When: Only when you choose to browse your photo library
Privacy: We only access the photos and videos you specifically select

File Access:

Used for: Sharing files in chat, uploading sponsor logos, or uploading photos or videos for contest submissions
When: Only when you choose to browse your device’s file system
Privacy: Files are stored securely and never shared without permission

Location Services:

Used for: Venue-specific features and creator discovery
When: Only when you opt-in and are within camp boundaries — including brief background use (screen locked or app minimized) so your position stays current on the venue map
Privacy: Location data is never shared with other users or third parties

Motion & Fitness / Activity Recognition:

Used for: Detecting when you’re stationary during venue tracking, so we can update your location less often and save battery
When: Only requested if you opt-in to venue location tracking
Privacy: Motion data is processed on your device only and is never shared with other users or third parties

Push Notifications:

Used for: Important updates about challenges, events, and messages
When: Only for app-related communications
Privacy: We never send promotional or third-party content

Creator Specific Content Usage Agreement

When you are assigned a creator account and participate in Winman Creator Camp, you agree that any photos, videos, or other content you upload through the app — including the entries you submit to camp challenges — may be used by Winman Trails for advertising and promotional purposes, including on social media, websites, print materials, and other marketing channels, year-round and without additional compensation.

This license is non-exclusive and royalty-free — you retain ownership of your content and are free to use or share it elsewhere. By uploading content, you confirm that you own the rights to it or have permission to share it, and that it does not infringe on the rights of any third party.

Winman Trails may edit, crop, or format uploaded content as needed for promotional use, and may credit the creator at its discretion.

🆘 Need More Help?

Contact Our Support Team:

Email: singlecogsoftware@gmail.com
Subject Line: Support Request - [Brief Description]
Response Time: Within 24 hours during business days

What to Include in Your Support Request:

Your device type (iPhone model, iOS version)
App version (found in Settings > About)
Detailed description of the issue
Steps to reproduce the problem
Screenshots if applicable

Before Contacting Support:

Check this help guide for common solutions
Restart the app and try again
Ensure stable internet connection
Update to the latest app version

📚 Additional Resources

Privacy & Data:

Visit our Privacy Policy
Data Usage: Learn how we protect your information
Account Deletion: Instructions for removing your data

Community Guidelines:

Respectful Communication: Treat all community members with respect
Content Standards: Share appropriate, non-offensive content
Professional Conduct: Maintain professional behavior in all interactions

App Updates:

Latest Features: Stay informed about new functionality
Bug Fixes: Learn about recent improvements
Performance Updates: Understand app optimizations

💡 Tips for the Best Experience

Profile Optimization:

Use high-quality photos for your profile and feature images
Write a compelling bio that showcases your creativity
Keep information current and update regularly
Add relevant social links to help others discover your work

Community Engagement:

Be active in community discussions and challenges
Share your creative journey and inspire others
Connect with creators in your specialty areas
Participate in camp events when possible

App Performance:

Keep the app updated to the latest version
Clear app cache if you experience slowdowns
Use stable internet for the best performance
Report bugs to help improve the app for everyone

🔒 Account Management

Password Security:

Use a strong password that you don’t use elsewhere
Never share your login credentials with others
Log out when using shared devices

Profile Privacy:

Control what information is visible to other users
Choose who can message you and view your profile
Block users if you experience harassment
Report inappropriate behavior to our support team

Data Management:

Delete your account and data anytime from Settings > User Account > Delete Account
Download your data before deleting your account
Understand what happens to your data after deletion
Contact support for data export requests
Know your rights regarding your personal information

🌟 Advanced Features

Admin Features (For Camp Organizers):

Creator Management: Add, edit, and manage creator profiles
Event Coordination: Organize challenges and activities
Community Oversight: Monitor and moderate community interactions
Analytics: View community engagement and growth metrics

Creator Features:

Profile Customization: Create unique, professional profiles
Content Sharing: Share your creative work and achievements
Network Building: Connect with peers and mentors
Event Participation: Join challenges and community activities

📱 Device Compatibility

Supported Devices:

iPhone: iOS 15.1 and later
iPad: iPadOS 15.1 and later
Screen Sizes: Optimized for all iPhone and iPad models

System Requirements:

iOS Version: 15.1 or newer
Storage: At least 100MB available space
Internet: Stable Wi-Fi or cellular connection
Permissions: Camera, Photo Library, Location (optional)

🚨 Emergency & Urgent Issues

For Immediate Assistance:

App Crashes: Force close and restart the app
Login Issues: Check internet connection and try again
Data Loss: Contact support immediately
Security Concerns: Report suspicious activity right away

Critical Issues:

Account Compromise: Change password and contact support
Inappropriate Content: Report immediately through app or email
Technical Failures: Document the issue and contact support
Privacy Violations: Report any suspected data breaches

Thank you for being part of the Creator Camp community! We’re here to help you make the most of your creative journey.

This Support Guide is regularly updated to provide the most current information and solutions for Creator Camp users.