Creator Camp Support & Help Center
Last Updated: August 24, 2025
🚀 Getting Started
Welcome to Creator Camp! This guide will help you get the most out of your experience connecting with fellow creators, photographers, and outdoor enthusiasts.
First Steps:
- Download the app from the App Store
- Explore our creator community, events, and sponsors
- Log In using the temporary credentials
- Complete your profile with photos, bio, and social links
Want to be featured as a creator? If you’re a photographer, videographer, or outdoor enthusiast who wants to be added to the Creator Camp community, send an email to: singlecogsoftware@gmail.com
📱 App Features & How to Use
Creating Your Profile:
- Profile Photo: Upload a clear, professional photo of yourself
- Bio Section: Share your creative journey, specialties, and interests
- Social Links: Add your Instagram, YouTube, website, and other platforms
- Specialties: Select your creative areas (photography, videography, outdoor activities, etc.)
Discovering Creators:
- Browse the Creators tab to see all community members
- Use filters to find creators by specialty or location - upcoming feature
- View detailed profiles to learn about fellow creators
- Save favorite creators for easy access - upcoming feature
Connecting with Others:
- Send direct messages to creators you’d like to connect with - upcoming feature
- Participate in community discussions and challenges - upcoming feature
- Share your work and get feedback from peers - upcoming feature
- Build your professional network within the Creator Camp community
Location Features (Opt-in):
- Venue tracking is completely optional and disabled by default
- When enabled, location sharing is limited to defined camp boundaries only
- Your location is never shared with other users or third parties
- Easy to disable at any time through app settings
🔧 Common Issues & Solutions
App Won’t Open:
- Restart your device and try again
- Check for updates in the App Store
- Ensure stable internet connection
- Contact support if the issue persists
Can’t Log In:
- Verify your email address is correct
- Check your internet connection
- Try resetting your password using the “Forgot Password” option
- Ensure you’re using the correct email associated with your account
Notifications Not Working:
- Check device settings for Creator Camp notifications
- Verify notification permissions in the app
- Restart the app after granting permissions
- Check your device’s Do Not Disturb settings
Profile Not Saving:
- Ensure all required fields are completed
- Check your internet connection
- Try closing and reopening the app
- Contact support if changes still won’t save
Location Features Issues:
- Location services must be enabled on your device
- Grant location permissions when prompted
- Ensure you’re within camp boundaries for venue-specific features
- Check that location tracking is enabled in app settings
📋 App Permissions Explained
Camera Access:
- Used for: Uploading profile photos and feature images
- When: Only when you choose to take or select a photo
- Privacy: Photos are stored securely and never shared without permission
Photo Library Access:
- Used for: Selecting existing photos for your profile
- When: Only when you choose to browse your photo library
- Privacy: We only access photos you specifically select
Location Services:
- Used for: Venue-specific features and creator discovery
- When: Only when you opt-in and are within camp boundaries
- Privacy: Location data is never shared with other users or third parties
Push Notifications:
- Used for: Important updates about challenges, events, and messages
- When: Only for app-related communications
- Privacy: We never send promotional or third-party content
🆘 Need More Help?
- Email: singlecogsoftware@gmail.com
- Subject Line: Support Request - [Brief Description]
- Response Time: Within 24 hours during business days
What to Include in Your Support Request:
- Your device type (iPhone model, iOS version)
- App version (found in Settings > About)
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
- Check this help guide for common solutions
- Restart the app and try again
- Ensure stable internet connection
- Update to the latest app version
📚 Additional Resources
Privacy & Data:
- Respectful Communication: Treat all community members with respect
- Content Standards: Share appropriate, non-offensive content
- Professional Conduct: Maintain professional behavior in all interactions
App Updates:
- Latest Features: Stay informed about new functionality
- Bug Fixes: Learn about recent improvements
- Performance Updates: Understand app optimizations
💡 Tips for the Best Experience
Profile Optimization:
- Use high-quality photos for your profile and feature images
- Write a compelling bio that showcases your creativity
- Keep information current and update regularly
- Add relevant social links to help others discover your work
- Be active in community discussions and challenges
- Share your creative journey and inspire others
- Connect with creators in your specialty areas
- Participate in camp events when possible
- Keep the app updated to the latest version
- Clear app cache if you experience slowdowns
- Use stable internet for the best performance
- Report bugs to help improve the app for everyone
🔒 Account Management
Password Security:
- Use a strong password that you don’t use elsewhere
- Never share your login credentials with others
- Log out when using shared devices
Profile Privacy:
- Control what information is visible to other users
- Choose who can message you and view your profile
- Block users if you experience harassment
- Report inappropriate behavior to our support team
Data Management:
- Download your data before deleting your account
- Understand what happens to your data after deletion
- Contact support for data export requests
- Know your rights regarding your personal information
🌟 Advanced Features
Admin Features (For Camp Organizers):
- Creator Management: Add, edit, and manage creator profiles
- Event Coordination: Organize challenges and activities
- Community Oversight: Monitor and moderate community interactions
- Analytics: View community engagement and growth metrics
Creator Features:
- Profile Customization: Create unique, professional profiles
- Content Sharing: Share your creative work and achievements
- Network Building: Connect with peers and mentors
- Event Participation: Join challenges and community activities
📱 Device Compatibility
Supported Devices:
- iPhone: iOS 15.1 and later
- iPad: iPadOS 15.1 and later
- Screen Sizes: Optimized for all iPhone and iPad models
System Requirements:
- iOS Version: 15.1 or newer
- Storage: At least 100MB available space
- Internet: Stable Wi-Fi or cellular connection
- Permissions: Camera, Photo Library, Location (optional)
🚨 Emergency & Urgent Issues
- App Crashes: Force close and restart the app
- Login Issues: Check internet connection and try again
- Data Loss: Contact support immediately
- Security Concerns: Report suspicious activity right away
Critical Issues:
- Account Compromise: Change password and contact support
- Inappropriate Content: Report immediately through app or email
- Technical Failures: Document the issue and contact support
- Privacy Violations: Report any suspected data breaches
Thank you for being part of the Creator Camp community! We’re here to help you make the most of your creative journey.
This Support Guide is regularly updated to provide the most current information and solutions for Creator Camp users.